Policies

Warranty: Your satisfaction is our #1 priority. 305 Ice offers a 100% satisfaction guarantee! If you are unsatisfied with your product for any reason, please let us know via e-mail. In the rare occurrence of a damaged/defective item, wrong item, or any complaints, please send us an e-mail with your order number, description of the defect, and photos showing the defective/damaged item. We will happily replace the damaged/defective or wrong item(s) free of charge. The item must be brand new/unworn and must be returned via post office. To replace a lost or damaged item, visit #7 and #8 in our FAQ section. (Please be advised that 305 Ice takes false claims seriously; it is against the law. We will take legal action for any/all false claims). We also offer an extended warranty for worn products. If your item ever starts to fade or rust, please send us an e-mail with your order number and a picture of the fading/rusting. We offer this guarantee for a lifetime. There may be a small deductible fee for some items, we will notify you if so. We also may require you to cover the shipping & taxes.

  

Shipping: Orders generally take 2-3 weeks to arrive. In rare situations, orders can take up to 38 days to arrive (although most orders will not take this long). You will receive a tracking number once your order is shipped (via e-mail or SMS text) within 24-72 hours. If you have not received a tracking number after 72 hours, please contact our support e-mail. If you ordered different items, your orders may arrive in different packages and on different days due to many of our items being stored at different warehouses. You will receive a tracking number for each package if your order is sent out in separate packages. In the rare incident of you not receiving your package within 38 days after the initial shipping date, or if tracking information is marked as ”delivered” and you have not yet received item after 24 hours, please contact your local USPS. If they cannot locate your package, please contact us. You have a 3-day period (after order is marked as delivered) to report a lost package to us. We urge you to contact us immediately if your package is lost in transit. All of our items are 100% covered by insurance. If your order ever gets lost during transit, gets delivered to wrong house, or comes in damaged, etc.. contact our support team via e-mail. We will replace the item 100% free if the tracking link shows it was delivered to the wrong address. By placing an order on our site, you are agreeing to wait 7-38 calendar days to receive your order. Shipping times are estimates, not guarantees. Your satisfaction is our #1 priority. Feel free to contact us 24/7 | 365.

  

Refunds/Returns/Cancellation: We provide a lifetime warranty to all damaged/defective items. Once an order is placed, it cannot be altered or cancelled. Please be sure to select correct length/color before placing order. Ensure your shipping address is also entered correctly before placing an order. Store credit will be issued to damaged or lost items via warranty. By placing an order on our site, you agree that your order is final. By placing an order on our site, you also agree to wait the estimated shipping time. After your order is placed, we cannot re-route your package or issue a refund. If your item is disposed by USPS due to an insufficient address, delivered to an incorrect address that you provided, or is undeliverable due to an error you made, you will not be entitled to a replacement. We will only issue a replacement if the error was made on our end or an error made by USPS. If an order is lost, contact us to request a replacement order.