Contact Us

Never hesitate to contact us. We are ALWAYS here for you. 

Customer Support:
-Need to report a damaged or lost order? Contact our customer support e-mail. Include your name, order number, and picture of damaged item (next to the package label showing your name). For lost orders, please wait up to 38 days before determining if your order is lost. (E-mail response time: 3-7 days)
General Inquiry Support: Live Chat
-For general questions about our site, products, etc.. (not related to any order), please contact our live chat team. 


Instagram DM: @305icemiami  

-If you are an influencer/celeb/public figure and would like to partner with 305 Ice, please contact us via Instagram DM. If we do not see your DM within a few days, please contact us via our legal/business e-mail: with your Instagram handle so we can get back to you.


Business Offers & Legal Inquiries: 
-For all legal/business related inquires, please contact us at our business e-mail: