Contact Us

Never hesitate to contact us. We are ALWAYS here for you. 

Customer Support:
-Need to report a damaged or lost order? Contact our customer support e-mail. Include your name, order number, and picture of damaged item. For lost orders, please wait up to 38 days before determining if your order is lost. (E-mail response time: 3-7 days)
General Inquiry Support: Live Chat
-For general questions about our site, products, etc.. (not related to any order), please contact our live chat team. 


Instagram DM: @305icemiami  

-If you are an influencer/celeb/public figure and would like to partner with 305 Ice, please contact us via Instagram DM. If we do not see your DM within a few days, please contact us via our legal/business e-mail: with your Instagram handle so we can get back to you.


Business Offers & Legal Inquiries: 
-For legal/business related inquires, please contact us at our legal inquiries e-mail.