Your satisfaction is our #1 priority. 305 Ice offers a 100% satisfaction guarantee! If you are unsatisfied with your product for any reason, please let us know via e-mail. In the rare occurrence of a damaged/defective item, wrong item, or any complaints, please send us an e-mail with your order number, description of the defect, and photos showing the defective/damaged item. We will happily replace the damaged/defective or wrong item(s) free of charge. The item must be brand new/unworn and must be returned via post office. To replace a lost or damaged item, visit #7 and #8 in our FAQ section. (Please be advised that 305 Ice takes false claims seriously; it is against the law. We will take legal action for any/all false claims). We also offer an extended warranty for worn products. If your item ever starts to fade or rust, please send us an e-mail with your order number and a picture of the fading/rusting. We offer this guarantee for a lifetime. There may be a small deductible fee for some items, we will notify you if so. We also may require you to cover the shipping & taxes.